Recent Work
Eventellect
Eventellect is a sports analytics pricing and inventory management platform for national sports leagues. I conducted several usability sessions with internal and external users of the product, and partnered with product and engineering to design features that pushed the boundaries of sports analytics. Here are a few projects I lead:
Walkthrough of a usability recording with a user
Analytics screen user-interview with annotations
Full UX research and design to explore partner needs and develop solutions
Oak Ridge National Laboratory
As a UX/UI Designer III for a national science lab, I currently worked with stakeholders across the organization to research, ideate, and design the information architecture and overall flow for geo-imaging products.
Securoute - A web app route management tool that allows users to filter by risk.
Securoute allows users to use risk avoidance when calculating a route.
The bottom image is a screenshot of one of my designs that went into production.
Woodforest National Bank.
As a Sr. UX Designer for one of the largest banks in Texas, I worked in a quick-paced agile environment. I interacted daily with multiple business groups to gather requirements, attend grooming sessions, design mockups, prototypes, & wireframes for both customer and internal-facing users.
Teller Alert application wireframes
Teller Alert system for backstage users that need to flag customer accounts.
Gathered requirements from the D1 Teller business unit and translated documentation into backend teller alert system wireframes.
Customer View, Account View, Debit Card View.
I designed multiple wireframes for different types of actions. The wireframes included droplists, a text box, a method to distinguish alerts from notes, and buttons at the button.
Heuristic Analysis
As part of a heuristic analysis that focused on the online application flow for the bank, I analyzed and provided recommendations for several features that can improve the user experience. These recommendations were also validated with data from Google Analytics.
This heuristics report is a combination of UX heuristic recommendations and a comparison between current designs and wireframes that solve specific usability problems.
The contents page organizes the document neatly.
Recommendations on the left that include numbered directional arrows to current designs and mockups help support an argument for redesigning specific features, text, and interactions.
UX Research Artifacts
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User Persona
I created this user persona to help me empathize with the client experience. I will later use this artifact to visualize a current-state user journey map.
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Competitive Analysis
I conducted a competitive analysis to learn staffing competitors’ design patterns, placement of CTA’s along the user flow, how they describe the benefits of one product over another and comparing the mobile journey vs the desktop journey to identify usability issues.
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Current-State User Journey Map
I visualized my idealized user going through the different phases and touchpoints, I immediately see areas of opportunity and friction points that require experience and service design.
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Affinity Map
After reviewing interview transcripts from multiple users, a pattern began to emerge around usability issues. I grouped similar concerns together and created an affinity map.
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Future-State User Persona
This future-state user persona represents an idealized user. the data used to create this persona came from the interview transcripts and the affinity map.
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Journey Map
The user journey map brings to light what the persona does, thinks, and feels when trying to complete certain tasks. The friction across all of the touchpoints are entry points for improving the experience.